Your COVID Year

Just a little reading material...

More than a year has passed since the United States (and most other countries in the world) went into various forms of restricted living due to the COVID pandemic. What did you do with your COVID year? Did you read or watch the news obsessively causing yourself severe anxiety? Did you have some extra “down… Continue reading Your COVID Year

Get Going in 2021

Photo by Breakingpic on

Now that we’ve taken a look back at the past year, let’s get moving into the new one! What’s that you say? It’s already more than a whole week into the new year? I’m too late to put this message out there? I don’t think so! As I wrote back in February of 2018, It’s… Continue reading Get Going in 2021

You don’t need MORE technology!

Photo by Marvin Meyer on Unsplash

In fact, you probably need less. (Photo by Marvin Meyer on Unsplash) I know that sounds funny coming from a guy who makes a living creating more technology (writing code and leading teams of people to write code).  But for most problems that your business faces, it’s likely that you are relying too heavily on… Continue reading You don’t need MORE technology!

WHY are you putting barriers in front of your customers?

Today I went to a web site for a company that makes and sells a product for managing customer service (the irony of that will be apparent in a minute).  My employer is trying to launch a new tool to help track customer support incidents and ensure that they are being managed well, so we… Continue reading WHY are you putting barriers in front of your customers?

Word Geek

I’m a bit of a word geek.  I got it from my mom, who loved the English language, and probably could have been an English Teacher, if she had wanted to.  We often played word games when I was growing up, and the most fun ones were full of puns and intentionally twisting words into… Continue reading Word Geek

The First Step Toward Winning is Getting Started

Starting the race...

It is a rude awakening that one gets when you first “hang out your shingle” and discover that, actually, there are not hundreds of people just waiting for you to go into business so they can give you their money. And then you start looking for answers and advice. Now what? Advertise? Network? How strong… Continue reading The First Step Toward Winning is Getting Started

How Strong is YOUR Network?

A strong network is invaluable for your success, regardless of whether you are self-employed, own a small business, or working in someone else’s business. Having a list of contacts that you can reach out to when you’re in need of advice, skilled assistance, or a good deal can really be a great help. But how do you measure the strength of your network?

We Are Really Bad at Reading Minds

The other day I noticed that my son was unusually quiet after baseball practice. This has been an up and down year. At the beginning of Spring, for the first time, he experienced tryouts and player evaluations. The league he was trying out for did player drafts to put together the teams, and they had… Continue reading We Are Really Bad at Reading Minds

It’s Never Too Late to Have a Happy New Year

New Year's Celebration

So here we are, one month into 2018…how are you doing on your New Year’s Resolutions?  It is often said that after just two weeks, 80% of people have given up on their New Year’s resolutions and fallen back into the old habits of years past.  And if you regularly go to the gym, you… Continue reading It’s Never Too Late to Have a Happy New Year

The Procrastination – Guilt Cycle

The Face of Guilt

Procrastination leads to guilt which leads to more procrastination. Procrastination is an insidious thing.  When you put off doing something that you know you should do, or that you’ve promised someone you would do, even when it’s a small thing, it produces a stress reaction in the body that we recognize as guilt.  And as… Continue reading The Procrastination – Guilt Cycle

Leader != Leadership Position

Not all leaders are in leadership positions; and not all leadership positions are filled by good leaders. We all wish the second part of that were not true,  but the Pointy-Haired Boss in Dilbert comics makes us laugh not because he is so ridiculous that nobody can relate, but rather because we have either worked… Continue reading Leader != Leadership Position